Frequently Asked Questions
How do I join a webinar?
To join a webinar, all you need to do is click on the relevant link on the website. Each webinar has its own link, which you’ll find next to its short description on the website.
You can join in using any device that gives good access to the internet and that allows you to see and hear the webinar – this could be a smart phone, tablet, laptop or PC.
What technology do I need to join in?
All you need is a good internet connection and a reliable device. It’s best to use WiFi if possible to ensure a good connection.
Just make sure your device’s microphone and camera are working properly ahead of the webinar’s start time.
How do I join in using my phone?
You’ll need to download the Zoom App to participate in webinars using your phone. This will allow you to view webinars live. Just make sure your phone’s microphone is switched on.
Do I need to register with Zoom to join a webinar?
No, you don’t need to create your own Zoom account to participate in any of the process. You can even deliver a webinar for us without creating a personal account with Zoom.
The sound quality's not great. What can I do to improve it?
Using headphones / earphones (with a built in microphone) is a great way to improve the sound quality.
What should I do if I can’t see or hear the webinar while it’s being broadcast?
Type a message into the chatbox to alert the webinar host that you are having difficulty.
If a solution to the problem can’t be found quickly, don’t panic. All the webinars are recorded and added to our website for you to watch at a later date.
I’m interested in a particular webinar, but I’m busy at the time it’s on. What should I do?
All the webinars are recorded, so you can still watch them even if you can’t participate live. If you have a particular question or comment that you wanted to raise during the webinar, just use the Forum to tell us what it is, and we’ll make sure it’s included in the webinar for the speaker to discuss.
My computer doesn’t have a built-in camera. Can I still join in a webinar?
Yes, you can. You could use a webcam or, failing that, you can participate by typing comments and questions in the chatbox which will be read out and included as part of the discussion.
I know other people who’d like to join in. What should I do?
Feel free to invite others to join in the webinars. All we ask is that people register and log in to view recorded sessions – everyone is welcome to do this.
I want to lead a webinar. Who should I contact?
We’d love to hear from you. You can email
or make a comment or suggestion on the Forum.
I’ve got some suggestions to make about a webinar. What should I do?
Feel free to make any comments or suggestions you would like on the Forum. We’d value hearing your thoughts on previous webinars, suggestions for new webinars, and anything else you want to contribute, especially if you have tips or ideas to share with other leaders and pioneers.
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Neil Thomson, Annie O'Connor
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